As you start your business and have very few clients, you might be tempted to be overly generous with your time and attention. Anxious to keep your clients happy, you might indulge them too much. But that is a big mistake. Do not tell anyone you are a brand new VA. All the clent needs t know is that you can deliver, they don't need to know how long you have been delivering. Take your business seriously. Set the rules of operation and keep them. Stick to them and do not allow yourself to be bullied or in any other way pushed, to break them. It is good to be available, but tactfully let your clients know that you are not available 24/7. (Remember that you are not a machine, and that you have a life.) Let your clients know your normal work schedule, and your normal turnaround time. Be very specific and clear. Tell them jsut how long it will take yo to X, Y and Z for them. Do not allow clients to call with rush jobs and run your over with the unexpected, ruining your timetable ...
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